KroozTV Privacy Policy
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KroozTV Privacy Policy
This Privacy Policy explains what information KroozTV may collect when you visit our website, request an IPTV trial, purchase a subscription, use the client area, access the streaming service, operate a reseller or affiliate account or contact live chat.
Effective date: July 13, 2026 • Last updated: July 13, 2026
Account details, order information, support messages, payment references and device details supplied during setup.
IP addresses, connection times, device or application details and security events needed to operate and protect the Service.
Information may be shared with providers that support payments, hosting, billing, security, analytics and live chat.
Depending on applicable law, you may request access, correction, deletion, restriction, portability or objection.
1. Scope of this Privacy Policy
This Privacy Policy applies to information processed through the official KroozTV website at krooztv.net, including:
- The public KroozTV website and landing pages.
- The KroozTV billing and client area.
- Free and paid IPTV trial requests.
- Retail IPTV subscription orders and renewals.
- Account activation and technical support.
- Reseller panels and reseller-credit services.
- Affiliate and referral-program activity.
- The official KroozTV live-chat service.
- Website cookies, analytics and security technologies.
This Policy does not control the independent privacy practices of an unaffiliated reseller, application developer, internet provider, payment provider or external website.
When you purchase from an independent reseller, that reseller may act as a separate controller of the information it collects directly from you.
2. Who controls your information?
KroozTV, operating through krooztv.net, is responsible for the personal information it collects and determines how to use for its website, direct customer accounts, orders, service security, support, reseller services and affiliate services.
The specific contracting operator connected to a purchase may also be identified on the applicable order, invoice, transaction record or payment instructions.
Privacy questions and rights requests must be submitted through the official KroozTV live chat .
3. Categories of information we may collect
4. Account, registration and order information
When you open a client-area account, request a trial or place an order, KroozTV may collect information needed to:
- Create and identify the customer account.
- Generate an invoice and associate payment with the order.
- Activate the correct subscription period and connections.
- Deliver credentials or client-area access.
- Provide renewal, upgrade and cancellation functions.
- Prevent duplicate accounts, trial abuse and payment fraud.
- Maintain a record of the customer agreement.
The information requested may depend on the selected product, payment method, fraud risk, customer location and whether the order concerns a retail, reseller or affiliate account.
You are responsible for ensuring that information entered in the client area or supplied during checkout is accurate and current.
5. Payment and transaction information
KroozTV may process limited payment-related information needed to confirm, reconcile, investigate, refund or document a transaction.
Card or payment-provider transactions
KroozTV may receive a payment status, transaction identifier, amount, currency, payment date and limited account or fraud indicators from the payment provider.
Cryptocurrency transactions
Information may include the transaction hash, amount, payment network, sending or receiving wallet address and blockchain-confirmation status.
Refund and dispute records
KroozTV may retain refund decisions, chargeback notices, dispute documents and communications concerning the transaction.
Accounting records
Invoice and transaction information may be retained to satisfy tax, accounting, fraud-prevention and legal recordkeeping requirements.
A payment provider may collect payment information directly under its own privacy notice and security procedures. KroozTV may not receive or store the complete underlying payment credentials.
6. IPTV service and technical information
Operating an internet streaming service requires certain technical records. KroozTV may process information such as:
- Subscription username or service identifier.
- Activation and expiration dates.
- Number of purchased simultaneous connections.
- IP address used to connect to the Service.
- Connection, disconnection and session timestamps.
- Active connection count and connection-limit events.
- Player, device, browser or user-agent information.
- Portal, playlist or connection method.
- MAC address when required for compatible portal devices.
- Error codes, authentication failures and service responses.
- Network, security, abuse and performance information.
Technical service records may contain a stream, channel or content identifier when this is generated by the system and is necessary to deliver playback, investigate a reported problem, protect the platform or enforce connection limits.
Why connection logs are used
Connection and security records may be used to:
- Authenticate the subscription.
- Permit the purchased number of simultaneous streams.
- Identify credential theft or public credential leakage.
- Investigate buffering, login and playback reports.
- Detect automated activity, restreaming and abuse.
- Protect customers and service infrastructure.
- Respond to lawful requests and payment disputes.
7. Live-chat and support information
KroozTV uses Crisp to provide official live-chat support. Information processed through live chat may include:
- Your live-chat messages and conversation history.
- A name or account identifier you choose to provide.
- Order, invoice or subscription references.
- Technical descriptions, screenshots and attachments.
- Browser, page and session information.
- IP address and anti-spam or security information.
- Dates, times and status of support conversations.
Live-chat information is used to answer questions, authenticate appropriate account requests, resolve service problems, manage orders and cancellations, investigate abuse and maintain a support history.
Crisp may use cookies beginning with
crisp-client/* to maintain chat-session continuity
between pages and visits.
8. Reseller and affiliate information
Reseller accounts
KroozTV may process reseller account information including:
- Reseller identity and account details.
- Panel login and security activity.
- Credit purchases, balances and deductions.
- Customer lines created or managed through the panel.
- Subscription periods, packages and connection quantities.
- Support, abuse, suspension and dispute records.
A reseller is responsible for providing appropriate privacy information to its own customers and for having a lawful reason to enter any customer information into the reseller system.
A reseller must not provide KroozTV with unnecessary sensitive information about an end customer.
Affiliate and referral accounts
KroozTV may process:
- Affiliate account and referral identifiers.
- Referral links, visits and attribution information.
- Qualifying orders and commission calculations.
- Fraud, self-referral and duplicate-conversion indicators.
- Payout records and payment details.
Affiliate information is used to operate the program, calculate commissions, prevent abuse, process payouts and maintain financial records.
9. Cookies, local storage and analytics
KroozTV may use cookies and similar technologies to:
- Operate website and client-area sessions.
- Maintain account login and security.
- Remember cookie and website preferences.
- Maintain live-chat conversation continuity.
- Protect forms from spam and automated abuse.
- Understand website traffic and technical performance.
- Measure referral or affiliate activity.
- Measure advertising or campaigns where optional tools are enabled and legally required consent has been obtained.
For details about cookie categories, consent and browser controls, read the KroozTV Cookie Policy .
Optional analytics or advertising technologies should be controlled through the applicable consent system where consent is required.
10. Sources of personal information
KroozTV may obtain information from:
Directly from you
Information entered during registration, checkout, trial requests, live chat, reseller applications, affiliate registration and rights requests.
Automatically from your device
Website requests, cookies, IP addresses, browser data, login records, service sessions and security events.
Payment providers
Transaction status, references, amounts, dispute information and limited fraud or verification data.
Resellers and affiliates
Information needed to attribute referrals, administer reseller accounts or support a customer obtained through an authorised partner.
Security and infrastructure providers
Abuse indicators, hosting logs, network information and automated security alerts.
Public and lawful sources
Information from public records, blockchain records or authorities where relevant and legally permitted.
11. How KroozTV uses information
| Purpose | Examples of information used |
|---|---|
| Account administration | Identity, contact, login, client-area and subscription information. |
| Order fulfilment | Product, invoice, payment status, package, connection and activation information. |
| Service delivery | Credentials, IP addresses, sessions, device or application details and connection counts. |
| Customer support | Live-chat history, order references, error details, screenshots and troubleshooting data. |
| Security and fraud prevention | IP addresses, login attempts, payment risks, connection anomalies and abuse indicators. |
| Connection-limit enforcement | Active sessions, timestamps, subscription identifiers and purchased connection quantity. |
| Reseller administration | Panel records, credit balances, account creation and reseller support information. |
| Affiliate administration | Referral identifiers, attributed orders, commissions, payout and fraud information. |
| Payment and accounting | Invoices, transaction references, refunds, disputes and financial records. |
| Website improvement | Page activity, device information, performance statistics and error information. |
| Legal compliance | Records required to respond to legal obligations, lawful requests, claims or disputes. |
| Marketing, where permitted | Contact information, consent records, campaign interaction and subscription interests. |
12. Legal bases for processing
Where laws such as the EU GDPR or UK GDPR require a legal basis, KroozTV may rely on one or more of the following:
Performance of a contract
Processing needed to create an account, process an order, activate a service, provide connections, support the account and administer cancellations.
Legitimate interests
Protecting accounts, preventing fraud, enforcing service limits, improving operations, resolving disputes and securing infrastructure.
Legal obligation
Processing needed for accounting, tax, lawful requests, legal claims, regulatory duties or mandatory records.
Consent
Optional marketing, optional cookies or another activity where consent is requested and can be withdrawn.
Where processing is based on legitimate interests, KroozTV considers the necessity of the processing and its effects on customers.
Where processing is based on consent, withdrawing consent does not affect processing that was lawful before withdrawal.
13. When information may be shared
KroozTV does not make personal information publicly available merely because a person purchases an IPTV service.
Information may be disclosed to the following categories when reasonably necessary:
Hosting and infrastructure providers
Providers supporting website hosting, servers, storage, backups, network delivery and system monitoring.
Billing and client-area providers
Software and service providers used for accounts, invoices, orders, subscriptions and customer records.
Payment providers
Card, bank, wallet, cryptocurrency or alternative payment providers used to process the transaction.
Live-chat providers
Crisp and related infrastructure used to operate support conversations and chat security.
Security and fraud providers
Providers helping detect attacks, spam, automated activity, stolen payments and account abuse.
Analytics and consent providers
Providers supporting website measurement, consent choices and technical performance where enabled.
Professional advisers
Accountants, legal advisers, auditors or consultants where access is necessary and subject to confidentiality.
Authorities and legal recipients
Courts, regulators, law-enforcement agencies or other recipients where disclosure is legally required.
Business transfers
Information may be transferred as part of a lawful merger, acquisition, financing, restructuring, asset transfer or sale of the business or relevant service. Appropriate confidentiality and privacy protections will be applied where required.
Independent resellers
When an order involves an independent reseller, limited information may be exchanged where necessary to activate, identify or support the account. The reseller remains responsible for its independent privacy practices.
14. International data transfers
KroozTV serves customers and uses service providers that may operate in different countries. Information may therefore be processed outside the country where you live.
Privacy and data-protection laws may differ between countries. Where applicable law requires additional safeguards for an international transfer, KroozTV may rely on:
- An adequacy decision.
- Approved contractual safeguards.
- A service provider’s recognised transfer mechanism.
- A legally permitted exception.
- Your explicit consent where appropriate.
A service provider may publish more specific information about where it stores or processes data in its own privacy notice.
15. How long information is retained
KroozTV retains information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, fraud-prevention, security and dispute needs.
| Information category | General retention approach |
|---|---|
| Active account information | Retained while the account or service remains active and for a reasonable period afterward. |
| Orders and invoices | Retained for accounting, taxation, dispute and legal recordkeeping periods. |
| Payment references | Retained as needed to reconcile payments, process refunds and handle disputes or fraud. |
| Technical connection logs | Retained for an appropriate operational and security period, with longer retention where an abuse, fraud or legal matter exists. |
| Trial records | May be retained for a reasonable period to administer trials and prevent repeated abuse. |
| Live-chat conversations | Retained as necessary to provide support, maintain transaction history, investigate abuse and resolve account or legal disputes. |
| Reseller records | Retained while the reseller relationship exists and afterward for accounting, security and dispute requirements. |
| Affiliate records | Retained for commission, payout, fraud, accounting and program-administration purposes. |
| Marketing records | Retained until consent is withdrawn, an objection is made or the information is no longer needed, subject to suppression records. |
| Cookie information | Retained according to the applicable cookie configuration and Cookie Policy. |
When information is no longer required, KroozTV may delete it, anonymise it, aggregate it or securely isolate it until deletion is completed.
A deletion request may not require removal of information that must be retained for legal obligations, fraud prevention, security, claims, accounting or the establishment and defence of legal rights.
16. How information is protected
KroozTV uses reasonable administrative, technical and organisational measures intended to protect information against unauthorised access, loss, misuse, alteration and disclosure.
Measures may include:
- Encrypted HTTPS connections for supported website pages.
- Account authentication and access controls.
- Restricted administrative access.
- Server, application and network monitoring.
- Fraud, bot and abuse-prevention controls.
- Logging of important security events.
- Software maintenance and security updates.
- Backups and service-recovery procedures.
- Confidentiality obligations for appropriate providers.
No internet transmission, server, application or storage system can be guaranteed completely secure. Customers must also protect their passwords, credentials, playlist addresses and devices.
17. Your privacy rights
The rights available to you depend on your location, the type of information and the legal basis used for processing.
Receive information about how and why personal information is processed.
Request confirmation and a copy of eligible personal information held about you.
Ask for inaccurate or incomplete information to be corrected.
Request deletion in circumstances where continued processing is not legally required or justified.
Ask for certain processing to be temporarily limited in eligible circumstances.
Receive certain information in a structured, machine-readable format where this right applies.
Object to certain processing based on legitimate interests or to direct marketing.
Withdraw consent for future processing where consent is the legal basis.
Request information or review where applicable law protects against solely automated significant decisions.
Raise a concern with KroozTV or an appropriate data-protection authority.
Certain rights are subject to legal exceptions. For example, KroozTV may need to retain invoice, fraud, security or dispute information even after an account is closed.
18. How to submit a privacy request
Submit a privacy request through official KroozTV live chat.
Use the live-chat button on krooztv.net or the direct link provided on this page.
Explain whether you are requesting access, correction, deletion, restriction, portability, objection or withdrawal of consent.
Provide the order number, invoice number, client identifier or reseller account needed to locate the information.
KroozTV may ask for limited information to confirm that the requester is the account holder or an authorised representative.
KroozTV will respond within the period required by applicable law and may explain any lawful exception or necessary extension.
Identity verification
Verification helps prevent another person from accessing or deleting your information. KroozTV will request only information reasonably necessary for the request.
Authorised representatives
A representative may be required to provide proof of authority. KroozTV may also contact the account holder directly where permitted.
Unfounded or excessive requests
Where legally permitted, KroozTV may refuse or charge a reasonable fee for a request that is manifestly unfounded, repetitive or excessive.
19. Marketing and communication choices
KroozTV may send service-related communications needed to administer an account or order, such as activation, transaction, security, expiry or important service notices. These are not necessarily optional marketing messages.
Promotional communications may be sent where:
- You requested or consented to them.
- Applicable law otherwise permits them.
- A valid existing-customer marketing basis applies.
Where a promotional message contains an unsubscribe control, use that control to stop future messages of that type.
You may also object to direct marketing through official KroozTV live chat.
KroozTV may retain a limited suppression record after an unsubscribe request so that the preference can be respected.
20. Automated processing and fraud detection
KroozTV and its service providers may use automated rules or risk signals to:
- Detect suspicious payment activity.
- Limit automated website attacks or spam.
- Identify excessive simultaneous connections.
- Detect repeated trial requests or affiliate fraud.
- Temporarily hold a high-risk order for review.
- Block malicious or clearly abusive network activity.
These controls may temporarily delay an order, challenge a login, restrict a connection or request additional verification.
KroozTV does not intend to make a decision based solely on automated processing that produces a legal or similarly significant effect where applicable law prohibits that practice.
Contact live chat to request review of an automated restriction affecting your account.
21. Children’s privacy
KroozTV services are intended for adults who are legally able to enter into a subscription agreement. They are not directed to children.
KroozTV does not knowingly invite a person under 18 to create a customer, reseller or affiliate account.
An adult account holder is responsible for supervising use of the Service by members of the household and applying appropriate device, application and content controls.
Contact live chat if you believe a child has supplied personal information without appropriate authorisation. KroozTV will review the report and take appropriate action.
22. External websites and third-party applications
KroozTV pages and tutorials may link to:
- IPTV player developers.
- Device manufacturers.
- Application stores.
- Payment providers.
- VPN or network providers.
- Government or consumer-information websites.
- Other external resources.
External services control their own privacy practices. Following a link or installing an application may allow that external provider to collect information independently.
Review the external provider’s privacy policy, permissions and terms before submitting information or installing software.
KroozTV is not responsible for an unaffiliated provider’s independent processing, tracking, security or data-retention practices.
23. Privacy concerns and complaints
KroozTV encourages customers to raise privacy concerns through official live chat so the matter can be investigated.
Depending on where you live, you may also have the right to complain to a national, regional or state privacy authority.
For EU or EEA residents, this may include the data-protection authority in the country where you live, work or believe a violation occurred.
For UK residents, the relevant supervisory authority is ordinarily the Information Commissioner’s Office.
24. Changes to this Privacy Policy
KroozTV may update this Privacy Policy when:
- Website or service technology changes.
- New payment, analytics or support providers are introduced.
- Reseller or affiliate procedures change.
- Security or fraud-prevention practices change.
- Legal or regulatory requirements change.
- New products or account features are added.
The effective and last-updated dates at the top of the page identify the current published version.
Where legally required, KroozTV will provide additional notice of a material change through the website, client area, live chat or another available account communication method.
25. Related KroozTV policies and pages
26. Frequently asked privacy questions
Does KroozTV collect my IP address?
KroozTV and relevant service providers may process IP addresses for website delivery, account authentication, connection management, security, troubleshooting, fraud prevention and live-chat operation.
Does KroozTV store my complete card details?
KroozTV may receive transaction references and limited payment information. Complete card credentials are normally collected and processed directly by the relevant payment provider.
Does KroozTV need my cryptocurrency recovery phrase?
No. Never send a wallet private key, password or recovery phrase to KroozTV or through live chat.
Why does KroozTV keep connection logs?
Technical connection records help authenticate accounts, enforce purchased connection limits, investigate playback problems and protect credentials and infrastructure from fraud or abuse.
Does live chat use cookies?
Crisp may use functional cookies beginning with
crisp-client/* to maintain the chat session and
restore conversation continuity.
Can I ask KroozTV to delete my account?
You may submit a deletion request through live chat. Certain information may still need to be retained for accounting, fraud prevention, security, disputes or legal obligations.
Can a reseller see my information?
A reseller may process information connected to an order it created or manages. Independent resellers are responsible for their own privacy notices and legal obligations.
Does KroozTV access files stored on my device?
KroozTV does not require access to unrelated personal files merely because you use an IPTV subscription. A third-party player may request its own permissions, which are controlled by that application.
How do I stop promotional messages?
Use the unsubscribe control included in the promotional message where available, or object to direct marketing through official live chat.
How do I submit a privacy request?
Open official KroozTV live chat, identify the relevant account or invoice and state the privacy right you want to exercise.
Contact KroozTV about privacy
Use official KroozTV live chat to submit a privacy question, account-data request, correction request, deletion request, marketing objection or security report.
Include only the details needed to locate the account:
- Order or invoice number
- Client-area account name or customer identifier
- Subscription, reseller or affiliate account involved
- The privacy right or issue you are reporting
- The specific information or time period concerned
This Privacy Policy provides general information about KroozTV data practices. It does not constitute legal advice and does not limit privacy rights that cannot lawfully be waived.
