KroozTV Cookie Policy
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KroozTV Cookie Policy
This Cookie Policy explains how KroozTV uses cookies and similar website technologies when you visit krooztv.net, browse our pages, access our client area or communicate with us through live chat.
Effective date: July 13, 2026 • Last updated: July 13, 2026
1. Scope of this Cookie Policy
This policy applies to the KroozTV website at krooztv.net, including website pages, order pages, account functions, the KroozTV client area, support tools and other pages operated under the KroozTV domain.
This policy should be read together with our Privacy Policy , which explains more broadly how information may be collected, used, retained and protected.
2. What are cookies and similar technologies?
Cookies are small text files or identifiers that websites can store on your browser or device. They help websites remember information about a visit, such as whether you are logged in, which preferences you selected or whether you have already made a cookie choice.
Similar technologies can include local storage, session storage, pixels, tags, scripts, software development kits and device identifiers. In this policy, the word “cookies” may be used collectively to describe these technologies where appropriate.
Cookies created directly by KroozTV or by software operating on the krooztv.net domain.
Cookies or storage created by an external provider whose service is included on a KroozTV page.
Temporary cookies that normally expire when your browser session ends.
Cookies that remain until their configured expiration date or until you remove them manually.
3. How KroozTV may use cookies
Cookies may be used to:
- Load and operate important website functions.
- Keep website and client-area sessions secure.
- Remember account, language, cart or display preferences.
- Prevent fraud, spam, abuse and automated submissions.
- Maintain continuity when moving between website pages.
- Restore a live-chat conversation when you return.
- Measure website performance and identify technical errors.
- Understand how visitors navigate and use our pages.
- Measure campaigns or advertising when such tools are enabled.
- Remember your cookie-consent preferences.
4. Categories of cookies
| Category | Purpose | Consent status |
|---|---|---|
| Strictly necessary | Supports website security, login sessions, orders, account access, consent records and other essential functionality. | These cookies may operate without optional consent where permitted because the requested service cannot function correctly without them. |
| Functional | Remembers selections or provides optional features such as live-chat continuity and personalised website preferences. | Consent may be requested depending on the technology, purpose and applicable law. |
| Analytics and performance | Helps us understand page visits, website performance, navigation patterns and technical problems. | Where required, these technologies should remain disabled until you provide consent. |
| Advertising and measurement | May measure campaigns, limit repeated advertising or assess the performance of promotional content when advertising tools are active. | These technologies are optional and should be used only where enabled and legally permitted. |
5. Cookies and services that may operate on KroozTV
The precise cookie names can change when WordPress, WHMCS, security software, analytics tools, live-chat software or other website components are updated.
| Service or technology | Possible examples | Main purpose | Typical duration |
|---|---|---|---|
| KroozTV website sessions | Session identifiers, security tokens and consent preference records | Website operation, security and remembering cookie choices. | Session-based or for the period shown by the cookie-consent tool. |
| WordPress |
wordpress_*,
wordpress_logged_in_*,
wp-settings-* | Login, administrator functions and user interface preferences. Many visitors will not receive administrator-related cookies. | Session-based or up to approximately one year, depending on the cookie. |
| WHMCS client area | Client session, authentication, cart, verification and security identifiers | Account access, checkout, order processing, fraud protection and maintaining a secure client-area session. | Usually session-based or short-term, although selected account preferences may last longer. |
| Crisp live chat | crisp-client/* | Connects your browser with a chat session so the conversation can continue across pages or later visits. | Crisp states that its chat cookies normally expire after six months and can be renewed when the visitor returns. |
| Analytics tools |
Analytics identifiers such as
_ga or similar identifiers where
an analytics service is enabled | Aggregated website statistics, traffic measurement and performance analysis. | Varies according to the active analytics configuration and your consent choices. |
| Security and anti-spam tools | Verification tokens, challenge identifiers, rate-limiting data or CAPTCHA-related storage | Protects forms, logins, accounts and website infrastructure from bots, spam, abuse and malicious traffic. | Usually session-based or short-term, depending on the security provider. |
| Advertising tools, where enabled | Campaign, conversion, referral or advertising measurement identifiers | Measures promotional campaigns and advertising performance. | Varies by provider and should be subject to consent where legally required. |
6. Third-party services
Certain KroozTV pages may connect to third-party services. These providers may process technical information under their own policies when their services load or when you interact with them.
Relevant external resources include:
- Crisp Cookie Policy
- Crisp Privacy Policy
- European Commission cookie information
- ICO guidance on cookies and storage technologies
External websites are controlled by their respective operators. KroozTV is not responsible for the content, security or privacy practices of an external website.
7. Consent and your choices
Where applicable law requires consent, KroozTV will request a choice before activating non-essential cookies. Depending on the website configuration and your location, the available options may include accepting, rejecting or selecting individual cookie categories.
Essential cookies may continue to operate because they are required to provide functions you specifically request, such as account login, checkout, security protection or remembering your privacy selection.
Withdrawing consent does not make earlier processing unlawful. It affects the future use of the relevant optional technologies on that browser or device.
Cookie choices are browser- and device-specific. A selection made on one browser may not automatically apply to another browser, phone, computer, television or streaming device.
8. How to manage or delete cookies
Use the website’s cookie controls
When a cookie-preference banner or settings control is shown, use it to review or change your optional cookie selections. Clearing browser data may remove the saved selection and cause the banner to appear again.
Use your browser settings
Most browsers allow you to view, delete, restrict or block cookies. Browser menus and instructions can change, so refer to the current support documentation supplied by your browser.
Private or incognito browsing
Private browsing may reduce how long some local website data is retained, but it does not necessarily block every cookie, third-party request or tracking technology.
Do Not Track and privacy signals
Browser privacy signals are not handled consistently by every website or provider. KroozTV may recognise legally required or technically supported privacy signals, but cookie controls and browser settings remain the most direct methods for managing website storage.
9. How long cookies remain on your device
The retention period depends on the cookie’s purpose and configuration:
- Session cookies generally expire after your browser session ends.
- Security cookies may remain for a short period to detect abuse or protect account access.
- Preference cookies may remain for several months so the site can remember your selection.
- Live-chat cookies may remain for the period specified by the live-chat provider.
- Analytics or advertising cookies, where enabled, remain for the duration configured by the applicable provider or until you remove them.
You can remove persistent cookies before their normal expiration date through your browser settings.
10. Changes to this Cookie Policy
KroozTV may update this Cookie Policy when website technology, third-party providers, legal requirements or business practices change.
The effective date displayed at the top of this page identifies the latest published version. We recommend reviewing this page periodically for material updates.
11. Related KroozTV pages
12. Cookie Policy questions
Can I use KroozTV after blocking cookies?
Some public pages may remain accessible, but account login, checkout, order forms, client-area sessions, security functions and live chat may not work correctly.
Does KroozTV live chat use cookies?
Crisp may use cookies beginning with
crisp-client/* to connect your browser with a
chat session and restore conversation history across pages
or future visits.
Can I delete KroozTV cookies?
Yes. You can delete website data through your browser. Doing so may sign you out and reset saved preferences, shopping-cart information or live-chat continuity.
Are all cookies used for advertising?
No. Many cookies are used for essential functions such as security, account access, website sessions, checkout and remembering privacy choices.
How do I ask a privacy or cookie question?
Contact KroozTV through the official live chat linked in the contact section below.
Contact KroozTV about cookies
For questions about this Cookie Policy, website storage, consent preferences or the technologies used on KroozTV pages, contact our team through the official KroozTV live chat.
This page provides general information about KroozTV website technologies and does not constitute legal advice.
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